Connecting Service
Applications for service are available at the Water Utility Office at 1155 Ryan Street or by clicking here.
Photo identification and a valid Social Security Card must be presented before the application can be processed. Call customer service at (337) 491-1307 for more information.
  • A deposit will be required unless proof of credit from another utility company is presented.
  • Same day service is available for an additional $60.00 service charge.
Water Problems
Any water problems should be reported directly to the Water Division at the following numbers:
Billing/New Services (337) 491-1307
Meter Problems (337) 491-1522
Main Breaks (337) 491-1487
Rusty Water/Odor (337) 491-1554
Distribution (337) 491-1486
Production Plant Info (337) 491-1479
After hours (337) 491-1483 
Disconnecting Service
Call customer service at (337) 491-1307 to disconnect service.  Verification will be required before service can be disconnected.
 
Security Deposits
Customer Deposit 
Residential $50.00  
Commercial Varies  
 
 
 
 
Security deposits for residential customers will be waived if a letter of good credit can be provided from any other utility company.
Transferring Service
Call the Customer Service department at (337) 491-1307 if you change addresses.  Please have the following information ready before you call:

  1. Account number

  2. Current Address

  3. New Address

  4. Move Date

  5. Social Security
TO RESTORE SERVICE FOR NONPAY:
 
   Service will be restored the next business day.  Any customer wanting SAME DAY SERVICE will have to
   pay an additional $60.00 fee.  Payment must be made in the Business Office by cash, credit/debit
   card or money order only.  NO CHECKS.

Several options are available for bill payment:

    • Nightly backups are conducted beginning at 10 p.m. each night and end around 12:45 a.m. You may experience difficulty making an online payment during this time. 
  • Mail your payment to P.O. Box 1727, Lake Charles, LA 70602.
  • Pay in person at our office located at 1155 Ryan St. Office hours are 8:00 a.m. to 4:30 p.m., Monday through Friday.
  • Pay through night deposit box.  The night deposit box is near the back doors of the Transit Building, located at 1155 Ryan St.
  • Pay by phone 1-337-545-2999; a convenience fee will apply for this service.
 
TO RESTORE SERVICE FOR NONPAY:
 
Service will be restored the next business day.  Any customer wanting Same Day Service will have to pay an additional $60.00 fee.  Payment must be made in the Business Office by cash, credit/debit card or money order only. NO CHECKS.
Production
The Water Production Department is responsible for the daily operation and maintenance of the six water treatment plants that serve the City of Lake Charles. The GH West Plant is staffed 24 hours a day. From this site the other plants are monitored and controlled by our experienced operators. Our maintenance team performs all repairs to equipment, monitors and adjusts chemical feeds, and ensures that all equipment is performing adequately.
 
Distribution
The Distribution Department is responsible for the installation, repair, replacement and maintenance of all water mains, services and fire hydrants within the distribution system. The majority of this work is performed by this department with the remainder being performed by contractors and developers. We also work closely with city engineers, area plumbers, builders, highway department and fire department.