City of Lake Charles, Louisiana

Human Relations Commission

The function of this commission is to make recommendations to the Mayor concerning the functions and operations of any department of the City, any city official, employee or agent, relative to their relationships and/or contacts with the general public.

The primary function of the commission is to receive and consider complaints and commendations made by the public concerning city government and its operations. Recommendations are then made to the Mayor based on the commission's evaluations.

1.         Initial complaints that do not pertain to the actions of an employee of the City may be made by phone through the Mayor's Action Line, by mail, or in person at City Hall.

2.         Complaints concerning the actions of an employee of the City must be submitted in writing on a Complaint/Commendation Form.

3.         Complaints are referred to the appropriate city department that will make an initial response within 72 hours. Every effort will be made to resolve the complaint at this level.

4.         If the citizen is not satisfied with the response of the city department, the commission may:

·         review the complaint if it was initially submitted in writing; or

·         ask that it be submitted in writing if it was not initially.

1.        Before a complaint can be considered by the commission, the citizen must complete and sign the complaint. All completed forms become a part of the public records of the City of Lake Charles.

• broad implications for the City
• the greatest opportunity for positive impact
• where commission consideration and/or recommendations can enhance the resolution or
  remedy of the matter.