City of Lake Charles Public Information Office

The Public Information Office (PIO) is dedicated to serving all members of the Lake Charles community, including residents, visitors, merchants, and media representatives. Our mission is to ensure a consistent flow of accurate and timely information between City government and the public regarding policies, programs, services, and recreational opportunities.

We strive to increase awareness and engagement through clear communication, transparency, and accessibility. All public inquiries are promptly answered or directed to the appropriate City department. Your questions, comments, and feedback help us serve you better.

About the Public Information Officer

Katie Harrington serves as the Public Information Officer (PIO) for the City of Lake Charles. In this role, she is the primary point of contact for local and national media seeking up-to-date news related to the City, City Council, and Mayor Marshall Simien.

The PIO also oversees the City’s Printing and Communication Division, which manages internal mail operations, and is responsible for maintaining and enhancing the City’s digital presence, including the official website, social media platforms, and other online communication channels.

For questions about our mission, policies, or day-to-day activities, please email katie.harrington@cityoflc.us or call (337) 491-9176.

To download a Written Request for Public Records form, click here.

Title VI Information

The City of Lake Charles fully complies with Title VI of the Civil Rights Act of 1964 and related statutes, executive orders, and regulations in all programs and activities.  The City operates without regard to race, color, national origin, income, gender, age, and disability.  Any person who believes him/herself or any specific class of persons, to be subjected to discrimination prohibited by Title VI may by him/herself or by representative file a written complaint with the City of Lake Charles.  The City's Title VI Coordinator may be reached by phone at (337) 491-1440, the Mayor's Action Line at (337) 491-1346, contact the appropriate Department Head, or download the Title VI Complaint Form.

Click here for more Title VI information.