The Mayor's Action Line processes and tracks inquiries, comments and complaints addressed to the City of Lake Charles by its residents. Each call is entered into our computer system and referred to the appropriate Department/Division. The Department/Division then has three working days to investigate and respond to the caller with what steps can be or have been taken to resolve the issue.

Phone: 337 491-1346
Email: mayorsactionline@cityoflc.us or mal@cityoflc.us
Hours: Monday-Friday, 8 a.m. to 4:30 p.m.

When applicable, please supply location details, photographs and any other information that could help in the investigation by the Department/Division.

For specific issues related to the following divisions, please see the contact numbers below:

Sewer Problems: Any sewer problems should be reported directly to the Wastewater Division at (337) 491-1224; after hours please call (337) 491-1414.

Water Problems: Any water problems should be reported directly to the Water Division at the following numbers:

Billing/New Services (337) 491-1307
Meter Problems (337) 491-1522
Main Breaks (337) 491-1487
Rusty Water/Odor (337) 491-1554
Distribution (337) 491-1486
Production Plant Info (337) 491-1479
After hours (337) 491-1483